How can we help?
Q: What is Noisy Clan’s delivery timeframe?
Delivery will vary depending on where you are located in the world, currently our shipping times are as follows:
UK: 3-5 Days
US: 5-8 Days
Rest of the world: 8-15 days
Q: I need help using a Noisy Clan product
A: Please take a look at our Youtube page where you will be able to find video guides created by product engineers. If you are still having trouble please contact email@example.com and we can run through troubleshooting steps with you.
Q: How do I submit a user photo?
A: Yay! We love when to see our customers playing more music. Email us at firstname.lastname@example.org or tag us on social @thenoisyclan.
Q: My product is faulty or does not work
A: Each Noisy Clan product has a one year guarantee and we are focused on delivering the best quality products to our customers. Please email email@example.com and we’d be happy to help with a replacement. Please include order number and email associated with the original purchase to begin RMA process.
Q: How to return?
A: Please contact firstname.lastname@example.org detailing your reason for return and any relevant photos should your product have a fault. A member of our team will work with you to ensure your Wee Stand is safely returned to us. Please include your order number and email associated with the purchase.
Q: Inquiry about Amazon order?
A: Please email us at email@example.com. Please include Amazon order number.
Q: How do I provide feedback?
A: We value feedback from musicians at every stage of their musical journey, please submit your feedback below and it will be passed on to the appropriate team and discussed at Noisy Clan HQ.