How can we help?
Frequently Asked Questions
Q: What is Noisy Clan’s delivery timeframe?
Delivery will vary depending on where you are located in the world, currently our shipping times are as follows:
UK: 3-5 Days
US: 5-8 Days
Rest of the world: 8-15 days
Q: How do I submit a user photo?
A: Yay! We love when to see our customers playing more music. Email us at firstname.lastname@example.org or tag us on social @thenoisyclan.
Q: My product is faulty or does not work
A: Each Noisy Clan product has a one year guarantee and we are focused on delivering the best quality products to our customers. Please email email@example.com and we’d be happy to help with a replacement. Please include order number and email associated with the origianl purchase.
Q: How to return?
A: Please contact firstname.lastname@example.org detailing your reason for return and any relevant photos should your product have a fault. A member of our team will work with you to ensure your Wee Stand is safely returned to us. PLease include your order number and email associated with the purchase.
Q: Inquiry about Amazon order?
A: Please email us at email@example.com. Please include Amazon order number.
Q: How do I pass feedback?
A: We value feedback from musicians at every stage of their musical journey, please contact firstname.lastname@example.org and we will ensure your feedback is passed on to the appropriate team and discussed at Noisy Clan HQ.
Q: Where is Noisy Clan?
Noisy Clan HQ is located in Edinburgh, Scotland.
Our mailing address is:
P O BOX 24220
Edinburgh, Midlothian EH4 9GD