FAQ's
Got a question? Find helpful answers about our products, orders, delivery and more below.
General
What is Noisy Clan’s delivery timeframe?
Delivery will vary depending on where you are located in the world, currently our shipping times are as follows:
UK: 3-5 Days
US: 5-8 Days
Rest of the world: 8-15 days
Please contact us for possible shipping solutions.
Having trouble checking out?
If your basket won’t allow you to proceed to checkout, please get in touch with us. We’ll be happy to look into the issue and help you place your order.
I need help using a Noisy Clan product
A: See our product instructions and videos here: play.noisyclan.com
How do I submit a user photo?
Yay! We love when to see our customers playing more music. Email us at info@noisyclan.com or tag us on social @thenoisyclan.
My product is faulty or does not work
Each Noisy Clan product has a one year guarantee and we are focused on delivering the best quality products to our customers. Please email info@noisyclan.com and we’d be happy to help with a replacement. Please include order number and email associated with the original purchase to begin RMA process.
How to return?
Please contact info@noisyclan.com detailing your reason for return and any relevant photos should your product have a fault. A member of our team will work with you to ensure your product is safely returned to us. Please include your order number and email associated with the purchase.
Inquiry about Amazon order?
Please email us at info@noisyclan.com. Please include Amazon order number.
How do I provide feedback?
We value feedback from musicians at every stage of their musical journey, please submit your feedback here.
If you are looking to contact Noisy Clan please email us at info@noisyclan.com
Where is Noisy Clan?
Noisy Clan HQ is located in Edinburgh, Scotland.
Our mailing address is:
P O BOX 24220
Edinburgh, Midlothian EH4 9GD
United Kingdom
Grandstand
How to use Grandstand
What are the dimensions and materials?
Tripod Base
Minimum Height: 20.5 inches
Maximum Height: 63 inches
Footprint: 16 inches
Weight: 5.3 pounds
Material: Steel and Wood combination
Tabletop Base
Height: 7.8 inches
Width: 7.8 inches
Weight: 1.5 pounds
Material: Steel
Wood Media Plate 24
Height: 12.6 inches
Width: 20.4 inches
Shelf Depth: 3.14 inches
Weight: 3 pounds
Material: Steel and Wood combination
Wood Media Plate 14
Height: 8.9 inches
Width: 9.8 inches
Shelf Depth: 3.14 inches
Weight: 1.2 pounds
Material: Steel and Wood combination
Tablet Holder
Height: 7.5 inches
Width: 9.8 inches
Shelf Depth: 2.3 inches
Weight: .88 pounds
Material: Powder coated steel
What is Grandstand?
A music system consisting of interchangeable bases and media plates. Easily swap media plates between the bases using our Quick-Click system. Grandstand is versatile, aesthetically pleasing and practical. This revolutionary platform offers maximum playing options, without sacrificing style.
Why should I use Grandstand?
Musicians’ needs have evolved; we need more versatility, yet home music stands have remained unchanged. With interchangeable plates designed to hold and protect both traditional and modern media, Grandstand adapts to you and your playing style at any angle. Grand stand offers the largest vertical height range for musicians.
What is the Tabletop Base?
Part of the Grandstand system, the Tabletop Base is a tabletop companion designed to accommodate the same media plates as Tripod Base thanks to our Quick-Click mechanism.
What is the Tripod Base?
Part of the Grandstand system, the tripod base is the main platform, floor mounted, in which you will attach your media plates to.
What is the Quick-Click mechanism?
Quick-Click mechanism allows you to swap your media plate in seconds with a simple and satisfying click. Push thumbs on two center buttons to release media plates.
Can I secure devices with Grandstand?
Quick-Click mechanism allows you to swap your media plate in seconds with a simple and satisfying click. Push thumbs on two center buttons to release media plates.
Our strong, padded Secure Clips hold your tablet or laptop firmly, without fear of it flying off mid-performance. They also hold your device securely, without interfering with your view of the music.
Can I travel with Grandstand?
Grandstand can be collapsed for easy storage or travel. However, if you are look for portability in your music stand check out Wee Stand.
Wee Stand
What are the dimensions and materials?
Dimensions
Length (closed)11.4 in
Height (table-top)0.25 in
Height (2) 7.9 in
Height (3)16.2 in
Height (4)24 in
Height(5)32 in
Height (full)40 in
Width (media plate closed)3.2 in
Width (media plate open)8.7 in
Depth1.3 in Weight 1.18lbs
Max Weight Capacity 22lbs
Min. Shelf Height 0 inch
Max Shelf Height 39.4in
Depth of Media Plate Shelf 1.15in
*HEIGHT - measured from ground to bottom lip of media plate
Materials
Body: PC/ABS +20%GF (20% Recycled)
Legs: Carbon Fiber
Metal: Stainless Steel
How to use Wee Stand
Why does the centre leg come forward, instead of back, like a tripod?
This is a product feature that we spend a lot of time testing and exploring. We ended up going with a centre leg coming towards the user for three reasons:
- One thing that we noticed would be difficult with two legs being in front and the centre leg going away is sitting in a chair while using it; it would lead to one’s knees bumping into the stand, while a centre leg going towards the user would allow them to straddle it more comfortably. When standing this also helps the user stand closer if they wish for the same reason.
- Additionally, we found that the risk of bumping into a leg and knocking it over was reduced when there is only one leg to bump, rather than two. The two legs going back also provide resistance to falling over should the centre leg be bumped.
- Finally, when interacting with the media plate having two legs behind allows for better stability when pressing or touching things in front of you.
Can Wee Stand accommodate 3-5 sheets?
No. Wee Stand is ultra-portable while still accommodating binders, heavy books and two side by side pages. For larger swappable media plates check outGrandstand our gorgeous music stand system.
Can Wee Stand accommodate a 500 page book?
Wee stand is designed to be ultra-portable. Although it can accommodate the weight of a binder or a big music book, it does not fit as well with the small shelf on the Wee Stand. We recommendGrandstand for larger media.
What weight can media plate support on an angle?
The media plate can support 1.4 lbs at a 90° angle, or 1.8 lbs at a 45°angle when used in a portrait (vertical) position.
How tall can the media plate be adjusted?
The media plate can tilt as high as you want it. The weight of media influences how high it is able to stay.
The media plate can support 1.4 lbs at a 90° angle, or 1.8 lbs at a 45°angle when used in a portrait (vertical) position.
Why is Wee Stand worth the investment?
This music stand is the first of its kind, designed from the ground up to be lighter and more portable than anything on the market. The design we are launching uses premium and expensive materials, including glass-filled polycarbonate/ABS, carbon fibre legs, and a custom-designed friction hinge.
Decoder: Circle of Fifths
What are the dimensions and materials?
Materials: Polypropylene, nickel press studs.
Dimensions: 146mm x 146mm x 4mm (W x L x D)
Weight: Decoder 45g (0.1lbs) , Book 150g (0.33lbs)
How to use Decoder: Circle of Fifths
How can I get a Digital Reading Companion?
We have moved our Reading Companions and all of our free downloadable content on our community platform.
What is the circle of fifths?
The Circle of Fifths arranges the 12 major keys found in western music, in a circle. Each key is separated by an interval of a 5th - hence the Circle of Fifths! Learn more here.
Why buy this when you should memorize the circle of fifths?
We believe in time our Decoder: Circle of Fifths will likely memorize the circle of fifths. The best part about Decoder is allow you to play more as you learn.
How many pages are in the book?
Decoder: Circle of Fifths comes with a Reading Companion packed with examples and handy tips to get you playing straight out of the box.
General Music Theory - 36 pages
Guitar - 78 pages
Ukulele - 72 pages
I'm a beginner. Can I Use Decoder: Circle of Fifths?
Yes, Decoder: Circle of Fifths and its accompanying reading companion are designed to help musicians of all abilities. As you learn, you can progress through the book and find new ways to apply the circle of fifths to your playing.
What is the difference between the yellow and green Decoder?
1. The yellow Decoder has an optional built in stand. It snaps in place in the back or can be snapped out of the way.
2. The yellow Decoder is made of plastic. The green Decoder is made of cardboard.
3. The yellow Decoder has two additional bits of information exposed - the frosty notes.
Compass
What are the dimensions and materials?
Material: Polypropylene, Polycarbonate
Dimensions: 182mm x 142mm x 11.5mm (W x L x D)
Weight: Decoder 81g (0.18 lbs) , Book.
What is Chord Compass?
Decoder: Chord Compass harnesses the power of the CAGED system to: help you navigate the fretboard; open up your chord palette; enrich your range of chords, tones and inversions; and inspire new ways to express yourself as a guitarist and songwriter.
Chord Compass allows you to visualise movable chord shapes and choose where to play a chord or note based on sound, speed or ease of fingering.
The Chord Compass reading companion is packed with examples to guide you through simple chord progressions that utilise different CAGED shapes and concepts.
- Play a chord in multiple positions using CAGED chord shapes.
- Move a single chord shape along the neck to play different chords.
- Identify and connect notes and chords anywhere on the fretboard.
- Incorporate triads and chord segments into your songwriting and playing.
Build on CAGED to add new chords to your repertoire including minor, diminished and augmented chords.
What is the CAGED system?
The CAGED system uses five open major chord shapes (C, A, G, E and D) to chart the fretboard. It provides a simple, easily learned framework for playing chords in any position on the neck using familiar chord shapes.
I'm a beginner. Can I use Chord Compass?
Decoder: Chord Compass is best suited for advancing players. We welcome beginners to use Noisy Can products, we are here to answer questions and provide resources to expand your skills. Being comfortable strumming a few open chords and barre chords will help you get the most out using Decoder: Chord Compass.
How many pages are in the book?
Decoder: Chord Compass Guitar comes with a Reading Companion - an 88 page book packed with examples and handy tips to get you playing straight out of the box.
Will Chord Compass teach me how to play guitar?
Chord Compass and the accompanying reading companion are intended for players who can strum a few open chords and barre chords. We show you how to apply certain elements of theory to your playing to spark new ideas and open up new avenues for learning and playing.
Can I use Chord Compass if playing with a capo?
Yes. The vertical shape markers on Chord Compass highlight which fret to place a capo on (and where to barre a chord if not using a capo) when playing a chord shape away from the nut.Move the slider to select the chord, find the chord shape where you want to play, and place the capo on the fret to the left of the vertical shape marker.
Does the CAGED system only apply to major chords?
Chord Compass highlights the root, 3rd and 5th intervals within the CAGED shapes. This makes it easy to modify any major chord into its minor form. The reading companion also shows you how to apply the CAGED system to diminished, augmented and 7th chords.
How does the CAGED system help with triads and chord inversions?
12 common triad shapes are contained within the CAGED system. Use Chord Compass to identify triads. The inversion structure of the triads is shown on Chord Compass as the major intervals are highlighted.
Can the CAGED system be applied to other aspects of guitar playing, such as arpeggios and improvisation?
Yes! The Chord Compass reading companion covers arpeggios and encourages you to build your own chord progressions. Having a better understanding of how the fretboard connects will allow you to control the tone of chord progressions and melodies, give you tools to accompany and jam with other musicians, and become a more melodic guitar player.
How do I use the CAGED system to play in different keys and positions on the fretboard?
Chord progressions can be played in different positions on the neck, using different CAGED shapes to achieve a different tone. Chord shapes can also be moved to instantly transpose whole chord progressions into new keys.
Chord Compass highlights where to barre chords or add a capo so you can transpose progressions and take advantage of playing open chord shapes further up the neck.

